When must funeral homes notify families about changes to the General Price List?

The requirement for funeral homes to notify families about changes to the General Price List is essential to ensure transparency and ethical practices in the funeral industry. By stating that notification must occur at the time of making arrangements, the law emphasizes the importance of providing families with accurate and up-to-date pricing information right when they are about to make decisions regarding funeral services. This timing allows families to understand all the potential costs associated with the services they are selecting, helping them make informed choices without any surprises later on.

Providing this information upfront aligns with consumer protection principles, as it creates an expectation of honesty and openness about pricing structure. This approach is crucial as the families involved are often dealing with emotional stress, necessitating clear and accessible information about the services and costs they may incur.

In contrast, notifying families only once a month, after services have begun, or solely during follow-up calls would not adequately serve the families’ needs for clarity and could lead to misunderstandings about the financial obligations they are assuming.