What action must be taken when a complaint is filed against a funeral home in Missouri?

In Missouri, when a complaint is filed against a funeral home, the appropriate action is for the Missouri Board of Funeral Service to investigate the complaint. This regulatory body is tasked with overseeing the practices of funeral service providers to ensure compliance with state laws and regulations.

The investigation process involves reviewing the details of the complaint, gathering relevant information, and determining whether there has been a violation of statutes or rules governing the funeral industry. This ensures that the concerns of complainants are addressed systematically and fairly, maintaining professional standards within the industry.

This approach is designed to protect consumers and uphold the integrity of funeral services, rather than allowing complaints to be dismissed or ignored without due consideration. It also emphasizes the importance of oversight in maintaining ethical practices in funeral service provision.